Privacy Policy

At Nanoserve (Pty) LTD, accessible from https://nanoserve.co.za/, one of our main priorities is the privacy and protection of our visitors’ and customers’ personal information. This Privacy Policy document explains what information we collect, how we use it, and your rights regarding your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect personal information when you:

  • Visit our website
  • Submit contact forms
  • Leave comments
  • Create an account
  • Communicate with us directly

The information collected may include:

  • Name and surname
  • Email address
  • IP address
  • Browser and device information
  • Website usage data
  • Any information you voluntarily submit

Comments

When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture may be publicly visible.

Media Uploads

If you upload images to the website, please avoid uploading images that include embedded location data (EXIF GPS). Visitors may download and extract location information from uploaded images.

Contact Forms

Information submitted through contact forms is used solely to respond to your enquiries and provide requested services. We do not use this information for unsolicited marketing without your consent.

Cookies

Our website uses cookies to enhance user experience and functionality. Cookies may be used to:

  • Remember your preferences
  • Save login details
  • Improve website performance
  • Analyse site usage

You can disable cookies through your browser settings at any time.

Specific cookies may include:

  • Comment cookies (saved for one year)
  • Login session cookies
  • Screen preference cookies
  • Temporary security cookies

Log Files

We follow standard hosting practices of using log files. These may include IP addresses, browser type, ISP, timestamps, referring/exit pages, and clicks. This data is used for analytics, system administration, and improving our services. It is not linked to personally identifiable information.

Embedded Content from Other Websites

Articles on this site may include embedded content such as videos, images, or articles. Embedded content behaves exactly as if you visited the third-party website directly. These websites may collect data, use cookies, and monitor your interaction with their content. We do not control their practices.

How We Use Your Information

We use personal information to:

  • Provide and maintain our services
  • Respond to enquiries
  • Improve website performance
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Communicate important updates

Legal Basis for Processing (POPIA Compliance)

We process personal information only when:

  • You have given consent
  • It is necessary to perform a contract
  • It is required by law
  • It is in our legitimate business interests and does not override your rights

How Long We Retain Your Data

  • Comments and metadata may be retained indefinitely
  • Account information is stored while your account is active
  • Contact enquiries are retained only as long as necessary for support or legal requirements

Sharing Your Information

We do not sell personal information. We may share data only with:

  • Hosting providers
  • Analytics services
  • Spam detection services
  • Legal or regulatory authorities where required

Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration.

Your Rights Under POPIA

You have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent
  • Object to processing
  • Lodge a complaint with the Information Regulator of South Africa

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If such information is discovered, we will promptly remove it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Nanoserve (Pty) LTD
1 Athlone Road, Durban North
KwaZulu-Natal, South Africa, 4051
Website: https://nanoserve.co.za/

Consent

By using our website, you consent to this Privacy Policy and agree to its terms.